By engaging the services of the Shop, the customer agrees to the terms and conditions outlined herein.
All cost estimates provided by the Shop are based on the initial assessment of the vehicle’s condition. Actual costs may vary depending on the extent of repairs needed. The customer will be informed of any changes in cost before the commencement of additional work.
I hereby understand and authorize the above work be performed along with the necessary parts and materials needed. Any additional work not covered by the initial estimate will require separate authorization and agreement on costs. I also grant permission for you and your employees’ permission to operate my vehicle on any street or road for the purpose of testing and inspection.
The Shop reserves the right to use new, used, or aftermarket parts as deemed appropriate for the repair. All replaced parts will be retained by the Shop unless otherwise specified by the customer.
An express mechanics lien is hereby acknowledged on the above vehicle until amount due is paid in full. Payment for services is due upon completion of the repairs. The Shop accepts cash, credit cards, and other agreed-upon methods. Invoices not paid within the specified timeframe are subject to late fees and may result in legal action for collection. All vehicles are subject to a storage fee of $30 per business day 72 hours after repairs are completed and invoices left unpaid.
Customer welcomes email/text communications from Ewert’s Automotive as means of receiving copies of my estimate, work order, invoice, etc.
We offer a 24 Month parts and labor warranty applies to private passenger vehicles. Heavy-duty and commercial vehicle repairs and services are covered by a 2-year/24,000-mile limited parts and labor warranty. Vehicles that are modified from factory original condition (lifted/lowered, tuned, emissionsdeleted etc.) are not covered under this warranty.
Modifications made after repairs or service will void any remaining warranty. The warranty will not be valid if the vehicle has been abused, or misused, or if subsequent repair, service, or alteration has affected the covered items. The warranty applies only to the original purchaser of the service and/or repairs, and only to the actual work performed and the parts installed on the visit in question. Our warranty does not include coverage for lost wages, or any other related expenses, in some, but not all cases a rental car, loaner car and towing may be covered. The maximum warranty coverage is equal to the total parts and labor cost of the original repair. Ewert’s Automotive reserves the right to refund the full purchase price of goods and services purchased in relation to any warrantable failure in lieu of any warranty claim. We will not pay for warranty work performed by any other facility or issue refunds for work performed by other individuals/facilities unless the service was approved in advance by Ewert’s Automotive management. We will not issue refunds in place of paying for unauthorized repairs that may have been covered by your warranty.
Customers are responsible for providing accurate and complete information about their vehicle’s condition. The Shop is not liable for any issues arising from incomplete or inaccurate information provided by the customer.
The Shop is not responsible for loss or damage to personal items left in the vehicle during the repair process. The customer is advised to remove valuables from the vehicle before leaving it with the Shop.
The Shop will make reasonable efforts to complete repairs within the estimated time frame. However, delays may occur due to unforeseen circumstances. The customer will be notified of any significant delays.
Any disputes arising from these terms and conditions will be resolved through mediation or arbitration in accordance with local laws.
YOU MUST PRESENT YOUR ORIGINAL TIRE PURCHASE INVOICE TO SUBMIT REQUESTS FOR BENEFITS
This 60-Month Ewert’s Automotive Tire Road Hazard Protection Plan (“Road Hazard Program”) is provided by Ewert’s Automotive facility identified on your invoice for the new tires you purchased (“Original Selling Facility”) as part of a service package.
WHAT IS COVERED: This Road Hazard Program covers only the new tires that you purchased from the Original Selling Facility and that are (i) listed clearly on your original purchase invoice by brand, type, and size and Department of Transportation (“DOT”) numbers, and (ii) for which you purchased the Road Hazard Program (“Eligible Tires”). This Road Hazard Program is limited to the repair or replacement of tires damaged as a result of a road hazard.
TERM OF COVERAGE: This Road Hazard Program covers eligible tires for a term of 60 months from the tire purchase date on your original invoice, or until any part of the tire tread that comes in contact with the road has a tread depth of 3/32” or less, whichever occurs first (“Coverage Term”).
WHAT IS ROAD HAZARD DAMAGE? Road hazard damage occurs when a tire fails during the course of driving in a legal manner on a road maintained by state or local authority. Nails, glass, and potholes are the most common examples of road hazards.
WHAT ARE THE BENEFITS? This Road Hazard Program provides reimbursement for (i) flat tire changing assistance up to $75.00 per incident or towing assistance up to $150 per incident per rolling 12 month period; (ii) flat tire repair up to $25.00 per tire, per occurrence; and/or (iii) tire replacement up to the lesser of the original purchase price of the tire, the replacement tire cost, as set forth below (collectively the “Benefit Limits”) during the Coverage Term, when an Eligible Tire is damaged by a road hazard.
WHAT ARE THE LIMITATIONS?
WHERE YOU CAN OBTAIN SERVICE: Whenever you are within 10 miles of the Original Selling Facility you must return your vehicle to the Original Selling Facility. If you are not within 10 miles of the Original Selling Facility, or you are not sure, contact Customer Care at 1-815-205-1040 during normal business hours (M-F 730am – 500pm) to receive assistance locating the nearest tire servicing facility.
FLAT TIRE CHANGING ASSISTANCE: During the Coverage Term, you are eligible for reimbursement up to $75.00 for roadside flat tire changing assistance provided by a licensed service provider of your choice when an Eligible Tire is damaged by a covered road hazard and you are more than 10 miles from the Original Selling Facility. Flat tire changing assistance is strictly limited to the roadside installation of your useable spare tire. You must have a useable spare tire. This benefit applies only to motorized passenger vehicles and specifically excludes trailers. You may contact the service provider of your choice.
TOWING ASSISTANCE: During the Coverage Term, you are eligible for reimbursement up to $150.00 for roadside towing assistance provided by a licensed service provider of your choice when an Eligible Tire is damaged by a covered road hazard. This benefit applies only to motorized passenger vehicles and specifically excludes trailers. You may contact the service provider of your choice.
FLAT TIRE REPAIR: If an Eligible Tire is damaged due to a covered road hazard during the Coverage Term and can be safely repaired per industry standards and guidelines, and you are within 10 miles of the Original Selling Facility, you must return to the Original Selling Facility. The Original Selling Facility will repair your tire at no charge to you. When you are more than 10 miles from the Original Selling Facility, contact Customer Care at 1-815-205-1040 for assistance locating the nearest tire servicing facility. When a repair is performed by a different facility, the permanent patch/plug and the labor to perform the tire repair is reimbursable up to $25.00 per tire, per occurrence. You are responsible for any additional amounts including, but not limited to, mounting, balancing, taxes and miscellaneous fees. The Road Hazard Program will remain in effect for the repaired tire for the remainder of the Coverage Term. You must contact Customer Care at 1-815-205-1040 before having a flat tire repaired if you are not returning to the Original Selling Facility.
TIRE REPLACEMENT: If an Eligible Tire is damaged due to a covered road hazard during the Coverage Term and cannot be safely repaired per industry standards and guidelines, it will be replaced with an exact make/model of tire if available. If not available, a comparable quality tire will be installed at equal or lesser value.
If you are within 10 miles of the Original Selling Facility, you must return to the Original Selling Facility. When you are more than 10 miles from the Original Selling Facility, you must contact Customer Care at 1-815-205-1040 for assistance locating the nearest tire servicing facility. When a tire failure occurs during the period of the Coverage Term, it will be replaced with coverage up to 100% of the original purchase price of the tire or the replacement tire cost, whichever is less. Under no circumstances will coverage exceed $399.99 per covered tire. You are responsible for any additional charges including, but not limited to, mounting, balancing, valve stem, taxes, disposal, and miscellaneous fees. WHEN AN ELIGIBLE TIRE IS REPLACED, THE ROAD HAZARD PROGRAM COVERAGE FOR THAT TIRE ENDS. IF YOU DESIRE TO INCLUDE THE REPLACEMENT TIRE IN THE ROAD HAZARD PROGRAM, YOU MUST PURCHASE A NEW ROAD HAZARD PROGRAM FOR THE REPLACEMENT TIRE.
YOUR RESPONSIBILITIES:
WHAT YOU MUST DO TO REQUEST REIMBURSEMENT FOR FLAT TIRE CHANGING ASSISTANCE OR TOWING ASSISTANCE: Submit a copy of your original invoice that clearly shows the information required above under Limitations and a copy of the paid invoice from a licensed service provider showing the location of your vehicle at the time assistance was rendered. The invoice must be dated and include the service provider’s name, address and telephone number and the year, make, and model of your vehicle, DOT number of the damaged tire, and photo of the damaged tire. Submit requests for reimbursement by email to ewertsauto@gmail.com.
WHAT YOU MUST DO TO RECEIVE BENEFITS WHEN AN ELIGIBLE TIRE IS DAMAGED: If you are within 10 miles of the Original Selling Facility, you must return to the Original Selling Facility.
WHAT YOU MUST DO TO RECEIVE BENEFITS WHEN YOU ARE AT A DIFFERENT FACILITY AND AN ELIGIBLE TIRE IS DAMAGED:
EXCLUSIONS: THIS ROAD HAZARD PROGRAM WILL NOT PAY OR REIMBURSE FOR:
The benefits of this Program are secondary to any other benefits you may have purchased including motor club contracts and vehicle service contracts that provide tire and/or wheel coverage. When an Eligible Tire is damaged by a road hazard and another company provides any reimbursement for the tire, the maximum amount reimbursable under this Program will be less the amount of their reimbursement.
This Road Hazard Program gives you specific legal rights; you may have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of consequential or incidental damages, therefore such limitations may not apply to you.
THE ROAD HAZARD PROGRAM RESERVES THE RIGHT TO DENY ANY REQUESTS FOR BENEFITS SUBMITTED WITH FALSE OR MISLEADING INFORMATION OR IF THE PAPERWORK DOES NOT CLEARLY IDENTIFY THE ORIGINAL PURCHASER, VEHICLE AND TIRES.
Authorization is granted based on the information provided during the call; if the documentation submitted (including the tire(s) if requested) does not substantiate the information provided during the call, your benefit request may be denied. All requests for benefits must be submitted within 60 days of service or your benefit request may be denied. All documentation, including the tire(s) if requested, must be submitted within 60 days of service in order for benefit requests to be considered for reimbursement.
GENERAL:
CANCELLATION: If no requests for benefits have been made, you may cancel this Road Hazard Program by returning to the Original Selling Facility and requesting cancellation within 10 days for a full refund of the amount paid for the Road Hazard Program. The Road Hazard Program reserves the right to cancel your Road Hazard Program Stamps by refunding the original purchase price to you.
TRANSFER: This Road Hazard Program is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle or tires during the term of this Road Hazard Program. Coverage is not transferable to any other vehicle or tires.
DISCLAIMER: YOU ARE NOT REQUIRED TO PURCHASE THIS ROAD HAZARD PROGRAM AS A CONDITION TO THE PURCHASE OF ANY PRODUCT OR AS A CONDITION TO THE EXTENSION OF CREDIT.
At Ewert's Automotive, we’re more than a repair shop – we’re a passionate, community-driven team dedicated to providing Minooka’s best car service.
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